OTI Holding develops its corporate structure it has created at international standards through the quality system works. It carries out pursuant to the continuous development principle, and targets to spread this to all its companies.
ODEON Tours, one of our affiliates, is the first company to obtain the ISO 9001 Quality Management System Standard Certificate that covers all travel agency services in Turkey. In our journey to quality that has begun with the ISO 9001 standard, our different companies operating in the areas such as tour operations, accommodation and security have adapted to the management systems such as ISO 9001 Quality Management System, EFQM Excellence Model, ISO 14001 Environmental Management System, OHSAS 18001 Occupational Health And Safety Management System, ISO 10002 Quality Management-Customer Satisfaction-Complaint Handling, ISO 39001 Road Traffic Safety Management System, ISO 22000 Food Safety Management System, TS 12782 Security Services General Rules Standard, and acquired certificates in some of them. Within the holding, we have systems that are not certified yet but continued to be implemented by monitoring their effectiveness regularly.
It is permanent target of OTI Holding to satisfy its customers' needs and expectations in the best manner through the quality management systems and tools it employs, offer products and services meeting high quality standards and achieve the maximum customer satisfaction.